Even those colleagues on the outside looking in felt heavy-hearted for the team. Everyone liked working with Annmarie, and Annmarie liked working with everyone else.

It was time, though. She was going to retire.

Annmarie had been the head of client relations for twenty years. She was the go-to for how to handle every client situation, and she was also the local expert to get the most out of the company’s CRM, shared drive, Microsoft accounts and other resources.

The “New Guy”

Fortunately, the new hire was promising. Sam was young and had a heart of gold. He was really into service, and his client-centric nature was sure to set the right tone for the team.

When it was time to get his desk and computer ready, the onus was on the local IT department to transfer all of the software licenses to Sam.

What is a software license transfer?

In most cases, an operating system license or software license is transferrable to another user. Each license costs the company money, so transferring an existing one is far more attractive than purchasing another.

Plus, for security reasons, it’s important to withdraw the license credentials from any departing employee.

Types of Software Licenses

A software license can be transferrable if it’s any one of the three common types:
• Single-user license: this is when a single user (and, sometimes, a single computer or device) is granted access.
• Multi-user license: this allows you to install a program onto multiple computers used by multiple users.
• Site license: this is a license allowing software to be installed on any number of computers or devices as long as they’re within the business site location.

The IT Team Transfers Annmarie’s Licenses

When the IT team got to work on the transfer, it was a volley match of extracting what each of the two team members remembered about how licenses work. Transferring licenses wasn’t something either of them did often, or ever. They usually just set new licenses up.

Not only did they have to brush up on license types, but they also had to look into each program Annmarie used to decipher what license type it had.

Then, they ran into questions like how to get Annmarie’s computer fully synced up to the new accounts and permissions.

The transfer took the better part of two days. The IT team saw holes in their own processes as they researched each license assigned to Annmarie.

The solution? They took notes and contacted their proactive IT services company. It turned out that license transfers could be done poorly or completely incorrectly, and they caught some of their own errors just in time with a little help.

Do you have questions about your software licenses? Contact us today.