Service Coordinator
Job Type: Full-Time
Location: Canton, IL

Typical Responsibilities: 

Our Service Coordinator assists our clients with day to day issues which means: 

• Answer client calls and create service tickets 
• Review and prioritize service request 
• Schedule technical resources based upon priority, availability, and service levels 
• Monitor service trends to report to the service manager 

We work as a unified team, so in addition to supporting client’s needs, you’ll also be helping and mentoring your colleagues and they’ll be helping and mentoring you! 

Our Service Coordinator is expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. 

Required Skills: 

• Strong interpersonal skills and a positive attitude: Our clients call us when they’re at their worst, and your colleagues may be reaching out to you for help when they’re under pressure. 
• Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans 

• Ability to stay organized and follow through to completion, with a high level of accuracy 
• A willingness and ability to learn new applications and skills 

Also, the ideal candidate will not settle for the status quo. After learning how we operate, this person should challenge us to find new and effective ways of serving our clients and team, and be willing to help implement those ideas. 

Preferred Experience: 

• 1-2+ years of business experience working with clients
• 1-2+ years in a fast paced environment required multi-tasking 
• 2-4+ years of experience with Microsoft Office

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

• Medical Insurance
• Dental/Vision Insurance
• Matching retirement fund contributions
• 17 days annual time off (Plus 9 Paid federal holidays)
• Profit Sharing Bonuses

Network Field Service Technician
Job Type: Full-time
Location: Available in Washington, IL & Canton, IL

Typical Responsibilities:

Our Network Field Service Technicians assist our clients with day to day issues which means: 

• Onsite and remote workstation and network management for a variety of clients, across a range of industries. 
• Troubleshoot backup issues, implement security compliance standards, and deploy server application upgrades 
• Maintain and enhance proactive maintenance systems 
• Troubleshoot and maintain Windows Server Active Directory environments
• Work with to provide mentoring and escalated support to Service Desk Technicians 
• Intermediate Voice over IP support. 
• Assist with new project implementations 

We work as a unified team, so in addition to supporting client’s needs, you’ll also be helping and mentoring your colleagues and they’ll be helping and mentoring you! 

Our Network Field Technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. 

Required Skills: 

• Strong interpersonal skills and a positive attitude: Our clients call us when they’re at their worst, and your colleagues may be reaching out to you for help when they’re under pressure. 
• Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans 
• Ability to stay organized and follow through to completion, with a high level of accuracy 
• A willingness and ability to learn new applications and skills 

Also, the ideal candidate will not settle for the status quo. After learning how we operate, this person should challenge us to find new and effective ways of serving our clients and team, and be willing to help implement those ideas. 

Preferred Experience: 

• 2-4+ years of experience with Microsoft Windows environments, A+ Certification. 
• 1-2+ years of basic network experience, including setting up basic firewalls or switches. Network+ or other certifications are a plus. 
• 1-2+ years of basic Microsoft Windows Server Experience, including setting up Windows Server and Roles. 

• Office 365 and/or Azure experience a plus.

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

• Medical Insurance
• Dental/Vision Insurance
• Matching retirement fund contributions
• 17 days annual time off (Plus most federal holidays)
• Profit Sharing Bonuses
• $1,000 Sign-On Bonus*

IT Helpdesk Support Specialist – Part-Time
Location: Washington, IL & Canton, IL

Typical Responsibilities: 

Our Service Desk Technicians assist our clients with day-to-day issues which means: 

• Onsite and remote workstation management for a variety of clients, across a range of industries. 
• Setup, prep, and deploy images to computers 
• Troubleshoots applications and operating system issues and make recommendations for prevention 
• Basic voice over IP support. 

We work as a unified team, so in addition to supporting client’s needs, you’ll also be helping and mentoring your colleagues and they’ll be helping and mentoring you! 

Our Service Desk Technicians are expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests. 

Required Skills: 

• Strong interpersonal skills and a positive attitude: Our clients call us when they’re at their worst, and your colleagues may be reaching out to you for help when they’re under pressure. 
• Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans 
• Ability to stay organized and follow through to completion, with a high level of accuracy 
• A willingness and ability to learn new applications and skills 

Also, the ideal candidate will not settle for the status quo.  After learning how we operate, this person should challenge us to find new and effective ways of serving our clients and team, and be willing to help implement those ideas. 

Preferred Experience: 

• 1-2+ years of experience with Microsoft Windows environments, A+ Certification a plus. 
• 1-2+ years of basic network experience, including setting up basic firewalls or switches. Network+ or other certifications are a plus. 
• Office 365 and/or Azure experience a plus. 

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

Location: Available in Washington, IL & Canton, IL

Typical Responsibilities:

Our Network Administrators take ownership of clients’ IT infrastructures, which means:

• Onsite and remote network and server management for a variety of clients, across a range of industries.
• Plan, design, and implement server and network projects.
• Proactively identify opportunities to better align client technology with their business goals.
• Support the Client Account Manager in preparing and presenting proposals to improve a client’s IT environment.

We work as a unified team, so in addition to supporting client’s needs, you’ll also be helping and mentoring your colleagues and they’ll be helping and mentoring you!

This person is expected to work as a team to develop best practices, test new technology, and document standard procedures for common types of service requests.

Required Skills:

• Strong interpersonal skills and a positive attitude: Our clients call us when they’re at their worst, and your colleagues may be reaching out to you for help when they’re under pressure.
• Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans
• Ability to stay organized and follow through to completion, with a high level of accuracy
• A willingness and ability to learn new applications and skills

Also, the ideal candidate will not settle for the status quo. After learning how we operate, this person should challenge us to find new and effective ways of serving our clients and team, and be willing to help implement those ideas.

Preferred Experience:

• 2-5+ years of experience with Active Directory-based Microsoft Windows Server environments, virtualization knowledge (VMWare) a plus.

• 2-5+ years of network experience, including TCP / IP best practices, firewall management (especially SonicWall), L3 switches.

• Office 365 and/or Azure experience a plus.

• A general breadth and depth of experience in different hardware platforms, cloud services, and line of business applications.

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

• Medical Insurance
• Dental/Vision Insurance
• Matching retirement fund contributions
• 17 days annual time off (Plus 9 Paid federal holidays)
• Profit Sharing Bonuses
• $2,000 Sign-On Bonus

Client Success Manager
Location: Canton, IL

Typical Responsibilities:

Our Client Success Managers take ownership of clients’ communications and technology needs, which means:

• Be the ‘voice’ of TimbukTech within the client’s organization
• Get to know each client and identify issues and/or growth opportunities
• Work with client to build and implement technology replacement plans
• Present solutions to clients to help them reach their goals
• Attend local community and Chamber of Commerce events

Our Client Success Managers are expected to work as a team to develop best practices and ensure effective communication with our clients.

Required Skills:

• Strong interpersonal skills and a positive attitude: Our clients call us when they’re at their worst, and your colleagues may be reaching out to you for help when they’re under pressure.
• Ability to change tasks rapidly: As a service business, we expect the unexpected to disrupt our plans
• Ability to stay organized and follow through to completion, with a high level of accuracy
• A willingness and ability to learn new applications and skills

Also, the ideal candidate will not settle for the status quo. After learning how we operate, this person should challenge us to find new and effective ways of serving our clients and team, and be willing to help implement those ideas.

Preferred Experience:

• Account Management Experience
• Experience with CRM Software (Salesforce, HubSpot, etc.) for tracking of client communications
• Strong communication and relationship building skills.

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

• Medical Insurance
• Dental/Vision Insurance
• Matching retirement fund contributions
• 17 days annual time off (Plus 9 Paid federal holidays)
• Profit Sharing Bonuses

Business Development Representative
Location: Peoria, IL

Job Description

The Business Development Representative is responsible for identifying, building relationships, and conducting business conversations with potential new clients. This person will illustrate to the prospect how we are able to help them reduce technology frustrations and strategically manage technology to achieve their company goals. Client appointments will include a sales engineer to identify and communicate the technology needs. No technology experience is required for this position.

Some activities include attending local Chamber of Commerce events, follow-up calls to prospects, and in-person visits to prospects to introduce our company. This position will also actively participate with company marketing campaigns.

Required Skills:

• List building
• Prospecting
• Objection handling
• Microsoft Office and general skills using CRM and sales related software
• Time management
• Excellent written and verbal communication skills

Preferred Experience:

• 2+ years of business to business sales experience
• Telemarketing experience
• Lead generation experience\
• Office Management or Business Management experience

What We Offer…

We generously compensate and reward a strong work ethic and your ability to provide consistently excellent results.

• Medical Insurance
• Dental/Vision Insurance
• Matching retirement fund contributions
• 17 days annual time off (Plus 9 Paid federal holidays)
• Profit Sharing Bonuses